Refund policy

Refund & satisfaction policy

We want you to feel good about trying RepHydra.

Unopened products: You have 30 days from delivery to request a refund on an unopened tub in its original packaging. Contact us first so we can email you a return label and instructions.

Opened products: Because this is a consumable food product, we generally cannot accept returns of opened tubs for hygiene reasons. If your order arrived damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we will replace it or refund you — no hassle.

How to start a return or claim

Email support@rephydra.com (or nate@nateeatsagency.com until that inbox is live) with your order number. Do not ship anything back until we confirm.

Refunds: Once we approve and receive the return (when required), refunds go back to your original payment method within 10 business days.

Sale pricing: Promotional prices do not void this policy for unopened tubs or damaged/defective orders.